Frequently asked questions
Straight answers about the platform, integration and compliance. If you can't find yours, write to us.
16 questions
What is Alodiga?
A financial technology company that builds modular infrastructure for financial institutions: core banking, payments, compliance and digital channels.
We are not a bank: we provide the technology to banks, cooperatives, remittance companies, fintechs, payment processors and businesses that operate under their own license.
Do I have to replace my core banking system to work with Alodiga?
No. We can connect your current core through AloConnect and launch new channels or products in parallel. If you later decide to migrate, AloCore lets you do it module by module.
Do you offer white label?
Yes. The solutions are customized with your institution's brand, from the digital wallet to the operations portals.
How long does an implementation take?
It depends on the scope, the systems to be integrated and the regulatory requirements of your country. The advantage of the modular approach is that you can start with one module and deliver value in production before tackling the rest.
In our first conversation, we propose a phased plan with timelines for your case.
Does AloPay accept payments across multiple channels?
Yes: web, mobile apps (SDK), Punto Digital on smartphones and QR, all with a single acquiring platform.
Is it a cloud-native platform?
Yes. It is built with containerized microservices (Kubernetes) and deployed on AWS; AloCore also supports Azure and GCP.
What processing capacity does AloCore have?
AloCore scales horizontally: instances are added according to demand instead of buying bigger hardware.
To size your case, the architecture team reviews volumes, peaks and latency requirements with you.
What does migration from a legacy system look like?
It is based on coexistence: your current system and the new platform run at the same time, connected by AloConnect, and products move from one to the other gradually, without a single cut-over date.
Do you have APIs?
Yes: REST APIs with status webhooks, ISO 20022 messaging and ISO 8583 support, as well as mobile SDKs. Documentation and the sandbox are provided at the start of the technical evaluation.
Does PIE use real artificial intelligence?
Yes. PIE includes a generative AI assistant trained on your platform's data and uses machine learning models for orchestration and anomaly detection.
How do you handle AML and KYC?
With AloCompliance: onboarding with liveness checks and document validation, AI-powered transaction monitoring, graph analysis and PEP and sanctions list screening, with auditable evidence for every decision.
Are you PCI-DSS compliant?
The platform is designed to operate under PCI-DSS requirements: encryption in transit and at rest, card tokenization, HSM key management and access control with auditing.
If your procurement process requires it, ask the team for the current compliance documentation.
Does the platform comply with SUDEBAN regulations in Venezuela?
Yes. It is designed so that banks, cooperatives, exchange houses and fintechs can comply with the Law on Banking Sector Institutions (Ley de Instituciones del Sector Bancario), the LOCDOFT, SUDEBAN Resolution No. 010.25 (ML/TF/PF), Resolution No. 641.10 (electronic banking) and Resolution No. 001.21 (fintech services), as well as BCV regulations.
Your institution remains the obligated entity; the platform provides the controls, records and reports those regulations require. Each product page details its legal framework.
Is Alodiga an institution regulated by SUDEBAN?
No. Alodiga is a technology provider: it does not take funds from the public or provide financial services on its own account. When a service requires prior authorization (for example, as a financial technology institution or from SUNACRIP), it is activated only once that authorization has been obtained.
How do you use artificial intelligence and my data?
AI supports fraud detection, AML monitoring, identity verification and day-to-day operations, always with human oversight and with the reasons for each decision in view.
Your institution's user data is only used to train internal models if you authorize it in writing, after anonymization and under banking secrecy. It is never sold or used to train third-party public models.
What security and code quality standards do you follow?
Security controls aligned with ISO/IEC 27001 and ISO/IEC 27002, PCI DSS for card data, and secure development based on OWASP: static code analysis, peer review, automated testing and periodic penetration testing.
Have a question that isn't here?
Write to us and a member of our technical or sales team will answer.
- We contact you through the channel you prefer.
- Demo with a solutions architect, focused on your current systems.
- Phased proposal: which module first, why, and what result to expect.
Or directly: info@alodiga.com · +1 305 815 4862